1. Digital products
Our applications are supplied as digital source code by email. This policy applies to returning these products and requesting a refund of the purchase payment.
2. Refunds before source code delivery
You may cancel your purchase and request a refund during the two-business-day delivery window following payment confirmation, provided the source code has not yet been sent to your email address. If you have paid and we have not yet sent the code within this window, you can request your money back.
An order confirmation or invoice email alone does not mean the source code has been delivered.
3. No returns or refunds after delivery
Once the email containing the source code has been sent, the product cannot be returned and the purchase payment cannot be refunded. This applies even if the code is sent before the two-business-day window ends, or if you have not yet opened the delivery email, downloaded the code, or installed the application.
The 14-day installation and issue-support period does not create a return or refund period after delivery. Please read our Terms and Conditions for support details.
4. How to request a refund
Before the source code is sent and within the delivery window above, contact us to request cancellation and a refund. Include your order number and the email address used for the order so we can identify your payment and check whether the code has been sent.
We will refund the purchase payment for requests that meet these conditions. Refund requests are handled through our team; submitting a request does not automatically process the refund.